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Return Policy

What about returns?

In order to serve you better regarding our product exchanges and return procedures,  please send us an e-mail at degrwear@degrwear.com.

Product replacement is possible only after you contact our company and within 24 hours from the receipt date. The products you wish to return/refund should be in their excellent, initial condition and not having been used. Costumers are charged with the returning costs, unless  they received a different product than the one ordered, by our company’s mistake.

What about refunds ?

We don’t refund money, excluding the rare situations in which the costumer may accidentally receive, a product other that the one ordered. The right that is determined by the European Union Legislation, regarding the 14-day product return, is not valid in cases of non-stock products, meaning products that are created only after they are ordered, as most of the products sold on our web-page are.

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