What about returns?
In order to serve you better regarding our product exchanges and return procedures, please send us an e-mail at firstname.lastname@example.org.
Product replacement is possible only after you contact our company and within 24 hours from the receipt date. The products you wish to return/refund should be in their excellent, initial condition and not having been used. Costumers are charged with the returning costs, unless they received a different product than the one ordered, by our company’s mistake.
What about refunds?
We don’t refund money, excluding the rare situations in which the customer may accidentally receive, a product other than the one ordered. The right that is determined by the European Union Legislation, regarding the 14-day product return, is not valid in cases of non-stock products, meaning products that are created only after they are ordered, as most of the products sold on our web-page are.